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What Do Payment Request Statuses Mean in Albi?

This article explains the different payment request statuses in Albi and what each status represents. It helps users understand where a payment is in the process and when it will appear in financial dashboards.

Payment Status Breakdown

Each payment request in Albi moves through different statuses so you can easily track its progress from request to completion.

  • Requested
    • The payment request has been created and sent to the customer.
    • The customer has not yet completed the payment.

  • Processing
    • The customer has submitted their payment details.
    • The transaction is being processed by the payment provider.
    • Funds have not yet been finalized.

  • Succeeded
    • The payment was successfully completed.
    • Funds have been received and applied to the project.
    • The payment will now appear in your Payments and Financial records.

  • Failed
    • The payment attempt was unsuccessful.
    • This may be due to insufficient funds, incorrect details, declined cards, or processing errors.
    • A new payment request may be required.

  • Cancelled
    • The payment request was manually cancelled by a user.
    • No funds were processed.

  • Expired 
    • The payment request was not completed by the customer before the expiration date.
    • The secure payment link is no longer valid, and the customer can no longer submit payment.

💡 Tip:
Payment statuses update automatically in real time, allowing you to quickly identify which payments need follow-up and which are already completed.