Phone Number Types

In Albi, phone numbers are organized into three categories. Understanding these types will help you configure your system correctly.

Type	Description	Use Case
Staff	Regular phone numbers assigned to staff members	Standard inbound and outbound calling
Campaign	Tracking numbers tied to a specific marketing campaign	Tracking calls from billboards, flyers, or specific ads
Pool	Groups of tracking numbers used for DNI (website number swapping)	Tracking website visitor calls by marketing source