Skip to content
New Ticket
  • There are no suggestions because the search field is empty.

Payment Status Breakdown

This article explains the different payment statuses used in Albi Pay and what each one means. It outlines how payment requests move from being sent to completed, failed, cancelled, or expired, and explains which actions are available at each stage so you can easily track and manage customer payments.

Payment Status Breakdown

Each payment request in Albi moves through different statuses so you can easily track its progress from request to completion.

  • Requested
    • The payment request has been created and sent to the customer.
    • The customer has not yet completed the payment.
    • Action: "Cancel Request" button (triggers a confirmation modal)
    • Tooltip on hover: "Payment has been requested"
  • Processing
    • The customer has submitted their payment details.
    • The transaction is being processed by the payment provider.
    • Funds have not yet been finalized.
    • Action: No available actions
    • Tooltip on hover: "Payment received and processing"
  • Succeeded
    • The payment was successfully completed.
    • Funds have been received and applied to the project.
    • The payment will now appear in your Payments and Financial records.
    • Action: "View Receipt" button
    • Tooltip on hover: "Payment processed"

  • Failed
    • The payment attempt was unsuccessful.
    • A new payment request may be required.
    • Action: "Retry Request" button (re-opens the payment request modal for resubmission)
    • Tooltip on hover: "Payment failed: {Reason}"
    • Possible Failure Reasons:
      • Declined
      • Do not honor
      • Expired card
      • Fraudulent card
      • Incorrect payment information
      • Insufficient funds
      • Invalid security code
      • Invalid expiration date
      • Lost or stolen card
      • Processing error
      • Unsupported card type
  • Cancelled
    • The payment request was manually cancelled by a user.
    • No funds were processed.
  • Expired 
    • The payment request was not completed by the customer before the expiration date.
    • The secure payment link is no longer valid, and the customer can no longer submit payment.

Action: “Retry Request” button (creates a new payment request with a new expiration date)

💡 Tip:
Payment statuses update automatically in real time, allowing you to quickly identify which payments need follow-up and which are already completed