How Do I Set Up and Manage Phone Numbers in Albi?

Setting Up & Managing Phone Numbers

Phone numbers are managed from:

Settings → Communications

How to Add a New Number

1. Go to Settings.
   
   
2. Click Communications.
   
   
3. Select Add Number.
   
   
4. A form will open where you can configure:
   
   

Number Configuration Options

1. Phone Number Label

• Name for the number (ex: “John Smith”, “Sales Line”).
  
  

2. Number Type

• Individual Number – for direct communication (required for outbound calls).
• Marketing Number – for inbound marketing/campaigns.
  
  

3. Staff Routing

Choose:

• Who receives calls
• One or multiple staff members
• Ordering of call routing
  
  

4. Call Forwarding

• Choose how many rings before forwarding.
• Add multiple forwarding numbers.
  
  

5. Area Code Selection

You can choose:

• Local area codes (ex: 630 for Chicago)
• Toll-free numbers
  
• Each number costs $3/month
  
  

Albi generates a list of available numbers based on the selected area code. Choose one and it will be assigned to your company.