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How Do I Issue a Refund for a Payment in Albi Pay?

This article explains how to issue a refund in Albi Pay. Refunds can be processed directly from the Payments Reporting page by selecting a successful payment and using the refund option.

Issuing Refunds

Easily issue refunds directly from Albi by clicking on any successful payment to view details and access the refund option.

 

Step-by-Step Guide: Issuing a Refund in Albi

  1. Go to the Payments Reporting Page
    • From the left sidebar, click on the Payments icon.
    • This will take you to the full list of payment transactions recorded in Albi.
  2. Locate a Successful Payment
    • Look for payments marked as Succeeded under the Status column.
    • These are the only transactions eligible for refunds.
  3. Click on the Line Item
    • Click directly on the payment line you want to refund.
    • A detailed view of the payment will slide in from the right side of the screen.
  4. Review Payment Details
    • Here, you’ll see all the relevant info such as amount, date, billing fee, method, and project name.
    • Confirm this is the transaction you'd like to refund.
  5. Click the "Refund" Button
    • In the top-right corner of the detail view, click the Refund button.
    • A confirmation modal may appear to verify the refund action.
  6. Refund is Processed
    • Once confirmed, Albi will initiate the refund process.
    • The transaction will be updated to show a Refund type and Succeeded status when complete.