Check Deposits, Processing Fees, and Payment Statuses in Albi Pay

Important Check Deposit Requirements

Before requesting a Check Deposit, please review the following requirements carefully. These rules are enforced due to Albi’s payment processing policies.

• A 2% processing fee is charged on all check deposits processed through Albi.

• Payee Requirement
  
  • Checks must be made payable to “Albiware LLC.”
    
  • If Albiware LLC is not listed as the payee, the check will not be accepted or processed.
    
    
• Mortgage Lender Restriction
  
  • Checks that include a mortgage lender (either as a payee or referenced party) cannot be processed through Albi.

• • Due to compliance and policy restrictions, Albi does not support check deposits involving mortgage lenders.
    
    

If a check does not meet both of these requirements, the payment request will fail and must be reissued using an alternative payment method.

 

Managing Check Deposit Requests

Once submitted:

• The request appears in the project’s Payment Requests tab.
• You can:
  • Cancel the request
  • Resend the request
  • Track its status until deposited

 

Processing Fees Overview

• Credit Card / ACH Payments
  • Processing fees apply per transaction.
  • You can choose whether the company or the customer pays the fee.
• Check Deposits
  • A 2% processing fee applies to all deposits.
• Processing fees are charged by Albi for handling transactions securely.

Here’s a quick breakdown of the fees to expect when using Albi Pay:

• Card Transactions: 3.2% + $0.30 per transaction
• ACH Transactions: 1% (capped at $15) 
• Refunds (Card & ACH): $0.30 per refunded item
• Chargebacks, ACH Returns, & Disputes: $25 each
• Deposit Fee: $0.25

 

Payment Status Breakdown

Each payment request in Albi moves through different statuses so you can easily track its progress from request to completion.

• Requested
  
  
  • The payment request has been created and sent to the customer.

• • The customer has not yet completed the payment.
  • Action: "Cancel Request" button (triggers a confirmation modal)
  • Tooltip on hover: "Payment has been requested"

• Processing
  
  • The customer has submitted their payment details.

• • The transaction is being processed by the payment provider.

• • Funds have not yet been finalized.
  • Action: No available actions
  • Tooltip on hover: "Payment received and processing"
    
    
• Succeeded
  
  • The payment was successfully completed.

• • Funds have been received and applied to the project.

• • The payment will now appear in your Payments and Financial records.
  • Action: "View Receipt" button
  • Tooltip on hover: "Payment processed"
    
    

• Failed
  
  • The payment attempt was unsuccessful.

• • A new payment request may be required.
  • Action: "Retry Request" button (re-opens the payment request modal for resubmission)
  • Tooltip on hover: "Payment failed: {Reason}"
  • Possible Failure Reasons:
    • Declined
    • Do not honor
    • Expired card
    • Fraudulent card
    • Incorrect payment information
    • Insufficient funds
    • Invalid security code
    • Invalid expiration date
    • Lost or stolen card
    • Processing error
    • Unsupported card type
      
      

• Cancelled
  
  
  • The payment request was manually cancelled by a user.

• • No funds were processed.
    
    
• Expired 
  • The payment request was not completed by the customer before the expiration date.
  • The secure payment link is no longer valid, and the customer can no longer submit payment.
  • Action: “Retry Request” button (creates a new payment request with a new expiration date)
    
    

💡 Tip:
Payment statuses update automatically in real time, allowing you to quickly identify which payments need follow-up and which are already completed.